Returns & Refunds
DANCE DESIRE RETURNS POLICY
This policy applies to online and in-store purchases.
Dance Desire aims to provide the best possible service. If you’re unhappy with an item you have received or it’s just not quite right, please get in touch with our friendly online team to arrange an exchange, return or refund (if eligible). Please read our returns policy and conditions carefully to ensure you are eligible to return.
To start a return, you can contact us at sales@dancedesire.com.au.
- If goods are returned for a refund a 15% restocking fee will apply. The restocking fee will not be applied if you are exchanging for an alternative size or product.
- Items must be returned within 30 days from the date of delivery, in new and unused condition with all original labels/tags attached.
- Items must be unaltered, unworn, undamaged and unwashed, while in the customer’s possession.
- Free from any markings, make-up, self tanner, odours, pet hair, perfumes, deodorant and washing powder.
- For health reasons and personal hygiene, underwear, tights, earrings and body stockings are not eligible for return. For exceptions in some circumstances please contact our team.
- Shoes must be tried on indoors.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@dancedesire.com.au.
Please read further for more detailed information.
Shipping Returns
Return postage is paid for by the customer. Please post your Dance Desire purchase back to the following address:
Dance Desire
Attn: Returns
4/24 Central Park Ave
ASHMORE QLD 4214
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning for an exchange, the customer must organise shipping for the new item. We recommend enclosing a satchel with your original item/s and keeping record of the tracking.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a track-able shipping service or purchasing shipping insurance as we take no responsibility for items lost or damaged in transit.
Refunds
The customer is responsible for organising shipping costs for any returns or refunds. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note a restocking fee of 15% applies to refunded items.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@dancedesire.com.au.
In-store Refunds
These can be processed on the spot if eligible. A 15% restocking fee will be applicable.
Exceptions / non-returnable items
Certain types of items cannot be returned, for health and personal hygiene reasons, underwear, tights, earrings and body stockings are not eligible for return. Custom products, such as printed uniforms or special request costumes or orders, and personal care goods including makeup are also ineligible for return.
Please get in touch with our team if you have questions or concerns about your specific item.
Sale Items
Only full priced items may be refunded. Sale items cannot be refunded or exchanged as they are FINAL SALE.
Exchanges
If you are wanting to exchange for a different size, colour or for a defective product, please contact us.
All sale items are FINAL SALE and cannot be exchanged or refunded unless faulty.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Need Help?
Contact us at sales@dancedesire.com.au for questions related to refunds and returns.